IBMCSA-TSMS-2008

IBM Certified Solution Advisor - Tivoli Service Management Solutions 2008

Introduction

The candidate with this certification is a person who identifies opportunities and influences direction for IBM service management solutions within the customer environment and is responsible for educating and influencing key decision makers.

Overview

Pre-requisites

1. Familiarity with IT hardware components.

2. Familiarity with return on investment (ROI) calculations.

3. Familiarity with IT process analysis methods and techniques.

4. Familiarity with international (government and civil) regulations (Sarbanes-Oxley, HIPAA, ISO 9000, Australian Privacy Act, etc.).

5. ITIL Foundation Level certification.

6. Familiarity with domains in at least one industry sector

7. Working knowledge of IT Asset and Enterprise Asset Management

8. Working knowledge of IT process model

9. Familiarity with IT organization structures and key Enterprise Asset Management competitors

10. Conceptual knowledge of key IBM products

11. Working knowledge of Tivoli Base Services

12. Working knowledge of these Tivoli products like IBM Maximo Asset Management, IBM Tivoli Asset Management for IT, IBM Tivoli Service Request Manager, IBM Tivoli Change and Compliance Management Database etc

Certification Requirements

To obtain the Certification, the following exam is to be taken:

000-010 - Fundamentals of Applying Tivoli Service Management Solutions 2008