IBMCSA-TSDPAS-2009

IBM Certified Solution Advisor - Tivoli Service Delivery and Process Automation Solutions 2009

Introduction

The candidate with this certification is a person who identifies opportunities and influences direction for IBM IT Service Management solutions within the customer environment and is responsible for educating and influencing key decision makers.

Overview

Pre-requisites

1. Familiarity with IT hardware components.

2. Familiarity with return on investment (ROI) calculations.

3. Familiarity with IT process analysis methods and techniques.

4. Familiarity with international (government and civil) regulations (Sarbanes-Oxley, HIPAA, ISO 9000, Australian Privacy Act, etc.).

5. ITIL Foundation Level certification

6. Working knowledge of IT Asset Management.

7. Familiarity with IT organization structures.

8. Conceptual knowledge of key infrastructure 3rd party products for example WebLogic, Oracle, Microsoft SQL.

9. Working knowledge of Tivoli-s process automation engine.

10. Working knowledge of Tivoli products like IBM Tivoli Asset Management for IT, IBM Tivoli Service Request Manager, IBM Tivoli Change and Configuration Management Database etc

Certification Requirements

To obtain the Certification, the following exam is to be taken:

000-029 - Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions 2009