212-16-practice-test
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Customer Relationship management (212-16) practice exams
| Practice test vendor | Total number of questions | Number of questions in demo | Test Revision, file size | Price | Practice exam page |
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CONTENTS
Customer Relationship Management Exam Details
Customer Relationship Management is one of the exam that can be chosen out of others available to obtain CEP (Certified e-Business Professional) Certification.
Customer Relationship Management explains the circular relationship between suppliers, technology, and customers, which together provide the infrastructure for customer support in an e-business environment.
Exam Objectives include the following
- Overview of CRM
- Developing a Customer Strategy
- Customer Lifecycle Management and Lifetime Value
- CRM Technology
- Operational CRM , Analytical CRM , Collaborative CRM
- CRM Project Management
- Building a Business Case for CRM
Exam Information
- Passing score : 70%
- Duration of the exam : 3.5 hours
- No of Questions : 170 questions
- Test Format : Multiple choice
References
http://www.eccouncil.org/certification/exam_information/crm_exam_(212-16).aspx