Difference between revisions of "212-16-practice-test"
Jump to navigation
Jump to search
| Line 24: | Line 24: | ||
=== Customer Relationship Management Exam Details === | === Customer Relationship Management Exam Details === | ||
<span id="details"></span> | |||
Customer Relationship Management is one of the exam that can be chosen out of others available to obtain CEP (Certified e-Business Professional) Certification. | Customer Relationship Management is one of the exam that can be chosen out of others available to obtain CEP (Certified e-Business Professional) Certification. | ||
| Line 39: | Line 40: | ||
=== Exam Information === | === Exam Information === | ||
<span id="info"></span> | |||
* Passing score : 70% | * Passing score : 70% | ||
* Duration of the exam : 3.5 hours | * Duration of the exam : 3.5 hours | ||
| Line 46: | Line 47: | ||
=== References === | === References === | ||
<span id="references"></span> | |||
<nowiki>http://www.eccouncil.org/certification/exam_information/crm_exam_(212-16).aspx</nowiki> | <nowiki>http://www.eccouncil.org/certification/exam_information/crm_exam_(212-16).aspx</nowiki> | ||
Latest revision as of 06:49, 29 March 2022
Customer Relationship management (212-16) practice exams
| Practice test vendor | Total number of questions | Number of questions in demo | Test Revision, file size | Price | Practice exam page |
|---|---|---|---|---|---|
*Price, number of questions, and file size are as per the vendor's website, and likely to get modified from time to time. Please check with the vendor's website for current information. Any corrections or updates may please be sent to webmaster[at]practicetests.info
CONTENTS
Customer Relationship Management Exam Details
Customer Relationship Management is one of the exam that can be chosen out of others available to obtain CEP (Certified e-Business Professional) Certification.
Customer Relationship Management explains the circular relationship between suppliers, technology, and customers, which together provide the infrastructure for customer support in an e-business environment.
Exam Objectives include the following
- Overview of CRM
- Developing a Customer Strategy
- Customer Lifecycle Management and Lifetime Value
- CRM Technology
- Operational CRM , Analytical CRM , Collaborative CRM
- CRM Project Management
- Building a Business Case for CRM
Exam Information
- Passing score : 70%
- Duration of the exam : 3.5 hours
- No of Questions : 170 questions
- Test Format : Multiple choice
References
http://www.eccouncil.org/certification/exam_information/crm_exam_(212-16).aspx